Customer Service Assistant

Henry Street Settlement

Location:

Henry Street Settlement
265 Henry Street
New York, NY, 10002

Job Type:

Paid

Status:

Full Time

Length:

Temporary

Job Description:

 

Customer Service Assistant

Summer Youth Employment Program (SYEP)

Start Date: As soon as possible

Hours: Temporary; Full Time

Salary: Commensurate with experience

Program Overview: 

The purpose of the Summer Youth Employment Program (SYEP) is to provide New York City youth with summer employment and educational experiences that build on their individual strengths and incorporate youth development principles. These principles include engaging the talents and interests of youth, developing their skills and competencies, and providing positive adult role models.

The goals and objectives of SYEP are:

  • To provide a valuable work experience at job sites that are safe and well supervised
  • To assist youth in identifying their career interests through exposure to different industries, occupations, educational pathways, and the requirements for success in each of them
  • To enable youth to acquire positive work habits and develop employment‐related skills
  • To facilitate the long‐term employment and self‐sufficiency of youth
  • To enable youth to develop a greater understanding of higher education and career options available to them
  • To enable youth to develop financial literacy and other competencies that will prepare them to succeed in their transition to adulthood

Qualifications:

  • High School Diploma/GED required; college degree or current college enrollment preferred 
  • Individuals must have strong interpersonal skills and ability to provide strong customer service skills to youth and parents
  • Must be computer literate including experience with Microsoft Word and Excel and Google Suite
  • Excellent organizational and administrative assistant skills, ability to multi-task and problem solve
  • Ability to handle large volume of calls during enrollment period
  • Prior knowledge of  Summer Youth Employment Program (SYEP) a plus
  • Bi-lingual a plus (English/Spanish or Chinese/English)
  • Ability to work evenings as needed

Responsibilities:

  • Screen incoming and outgoing phone calls, faxes, and emails for the SYEP program
  • Provide customer service and basic information on SYEP program to callers 
  • Clerical duties such as filing, copying, collating and etc.  
  • Other duties as assigned by supervisor

How to Apply:

Please send resume and cover letter to jobs@henrystreet.org. Indicate "Customer Service Assistant" AND the website where the position was found in subject of e-mail. Due to the high volume of applicants, only qualified candidates will be contacted. Email: jobs@henrystreet.org

To the Attention of:

Winnie Tang